Where are your products available for purchase?
Our products are only available for purchase through our site personacosmetics.co and ulta.com
Where do you ship?
We currently ship to US, Canada and over 190 countries worldwide. You can see exactly which countries we ship to if you enter your shipping information on our check out page. You can also see what the shipping cost will be during the checkout process. Any US orders over $40 will be free shipping and any International orders over $75 will be free shipping.
Where are your products made and are they cruelty-free?
Our products are made here in the US and will always be cruelty-free.
How will I know my order was confirmed and will be shipped?
You will receive a email confirmation of your order within a few minutes and a separate email with tracking info once your order has shipped.
What is the method of shipping?
We use USPS First Class mail for US and international shipping. Please allow time for customs delays when shipping to to countries outside of the US.
How long will shipping take (US and Canada)?
Please allow 2-3 days to process your order & 2-3 business days for shipping within the US and 7-21 days for shipments to Canada. For Canada, please note there may be an additional customs delay/fee which the customer would be responsible for. Due to the high volume of orders during product launches and sale periods, we may experience a delay in shipping.
What is your return policy?
We strive for the best customer service experience and will accept returns if you qualify. Please read our return policy here and send any specific questions regarding returns to email@example.com
Do you ship internationally?
Yes! We ship to over 190 countries. Please continue to checkout to see if we ship to your country.
How long will international shipping take?
For USPS First Class International Mail, deliveries generally take between 7-21 days to arrive, but USPS does not guarantee delivery dates or times.
Additional international shipping info
Please note items shipped outside the US may be subject to import duties, taxes and/or charges, which are not included in the total cost of order, nor will they be covered or reimbursed by Pérsona Cosmetics.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays.