Returns

We ensure 100% customer satisfaction for your purchase and our policy is that you can return your order with 14 days of purchase and meet the requirements below:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we kindly ask for a receipt or proof of purchase.

Refunds
Once your return is received we'll send you an email to notify you that we have received your returned item. If applicable, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you still need help locating the refund please email us at customerservice@personacosmetics.co or message us using the Facebook messenger feature on our site.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@personacosmetics.co

Shipping Returns
If you qualify to return your product, send us an email  at customerservice@personacosmetics.co and we will email you the return instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.